Returns Policy
Last updated: August 26, 2026
Because our products are fresh, perishable, and often made to order, our returns policy works a little differently than a typical retail store.
1. Fresh flowers and perishables
If your flowers, gifts, or perishable items arrive damaged or in poor condition, contact us within 24 hours of delivery with a photo, and we'll arrange a replacement or refund.
2. Made-to-order and custom bouquets
Custom bouquets built through the Bouquet Configurator and personalized Special Gifts are made specifically for your order and generally cannot be returned or exchanged unless there is a quality issue.
3. Cancellations
Orders can be cancelled or changed free of charge up until they enter production. Once an order is in production or out for delivery, it can no longer be cancelled.
4. Non-perishable gifts
Unopened, unused non-perishable gift items may be returned within 7 days of delivery for a refund or exchange, at our discretion.
5. How to request a return
To start a return or report an issue with an order, reach out through the Contact page with your order details.